Privacy Policy


Privacy Policy Statement

Phoenix Dental Supply (PDS) operates

Our postal and office address is:

11, Jalan Nipah,
Taman Lip Sin,
11900 Bayan Lepas,
Penang, Malaysia.

Tel : +6012.480.3099

Fax : +604.642.2533

E-mail :


PDS is committed to safeguarding your privacy online. Please read the following regarding the use of personal Information.

In General, PDS does not intentionally disclose individually identifiable personal information about our users to any third party without first receiving that user's permission.

This policy applies specifically to e-mail address, office and home contact number, address and any other personal individually identifiable information which we collect from our users.

What We Collect

PDS's general policy is to only collect individually identifiable information that is necessary for a transaction or which is useful for our own internal operations. During the registration process for our services, we collect a user's e-mail address, phone contact, address and IC number.

Also, PDS will record the e-mail addresses of those who post messages and comments, the e-mail addresses of those who communicate with us via e-mail, the e-mail addresses of those who make postings to our dicussion areas, aggregate information on what pages consumers access or visit, information volunteered by consumers and merchants, such as survey information and/or site registration data, and the e-mail address of those posting comments on merchants, our buyers, sellers and bidders.

We will also track certain particulars about you. This information includes the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address. Many sites automatically collect this information using widely available site web statitical tools.

In addition, we use cookies on certain pages of our site, for example in "My Phoenixdental". Amongst other reasons, cookies allow you to enter your password less frequently during a session. At the same time, cookies can also help us provide personalised information targeted to your interests. Cookies are stored on your hard drive, not on our site. Most cookies are "session cookies," meaning that they are automatically deleted at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may be required to reenter your password more frequently during a session.

If you choose to buy on our site, we collect information about your buying behavior. We also collect other users’ comments about you in our feedback area.

If you choose to establish a credit account with us, we collect some additional information, including billing address, and your credit cards details. If you choose to post messages in our discussion rooms or other message areas or leave feedback for other users, we will collect such information about you as you choose to disclose.


What We Do With Information Collected

For accountability and control purposes, we do require a user's full name, e-mail address, residential address, phone contact and IC number and any other relevant information from time to time during the registration for an account.

We rarely use your e-mail address, mailing address or office / home phone number, except in the following instances :

  1. To contact you regarding administrative notices from time to time.
  2. We will use the address and billing information to bill you.
  3. We use the information and past archives and activities to resolve disputes, troubleshoot problems and enforce our terms and conditions of using our services.
  4. For order fulfillment purposes, we do need to provide your name, address, contact and e-mail address to our dealers in order to deliver mechandise to your doorstep.
  5. User Uncontactable - If user are unable to reply within an acceptable period of time (48 hours), we reserve the right to release all related contact information to the other party involve including your contact address.

We do not sell or lease our email lists or any other individually identifiable information to other parties.

Collection of photocopy IC / driving license is a site where the identity of a member is extremely important. This helps reduce fraud and enhance credibility.

PDS assures all members of the following : 

  1. Copies and details of the IC / driving license, bill headers or statement headers are kept securely by us and will never be used for marketing purposes.
  2. Copies and details of the IC / driving license, bill headers or statement headers will never be disclosed or given to any third party by electronic means or print.
  3. PDS reserves the rights to release personal information extracted from IC / driving license, bill headers or statement headers should there be any report on potential fraud or trade dispute arising from members which we are unable to resolve, as transaction occurred, thus buyers personal details may be make available for relevant parties involve in the investigation or in resolving the fraud or dispute.

PDS reserves the rights and at our discretion to provide certain information to relevant parties or government agencies where copyright is believed to have been infringed or fraudulent transaction had occurred.

This Privacy Policy is incorporated into and subject to the terms of the User Agreement.


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